Since last year, the hospitality sector has been strongly impacted by the pandemic emergency, but operators have not stopped work and in order to restart, it will be necessary to find middle ground between a tourist's desire to go on holiday and maximizing procedures, including those for bookings. Tourists will focus their attention on how well accommodation facilities respond to their needs and requirements in order to feel welcomed, as at home, in a hospitable environment. 

Two start-ups are working on this: NET I/O and Nice4power. 

Amongst the things we have learned during this time is that anything can happen, and at any time. In this phase that is still characterized by uncertainty, a narrow booking window and a strong increase in demand under dates, the risks to be avoided for accommodation facilities are many: booking are easy to lose, responses can be out of time, we get irritable or let the phone ring in vain. How do we prevent stress from undermining booking offices? We use strategies that, thanks to Booking Designer's Booking Automation (by I/O NET), enable you to optimize performance and conversions. 

Awards will also be given to the most hospitable facilities. And, as you know, it is the staff that makes the difference. From this point of view, Nice4Power will allow you to obtain a more objective measurement of soft skills in the most important employees for a company, promoting alignment with the company vision, and constantly monitoring the internal climate to improve service and efficiency. 

The success of accommodation will depend on the relational qualities of the people who work there. Objectively measuring soft skills will allow for better performance and impact on end customer satisfaction. 

Speakers:

Gaia Cacciatore, Key Account Manager di I/O Net

Marco Donzelli, CEO Nice4Power

Guest:

Francesco Castaldo, commercial and strategic consultant for hotels