Hospitality between human touch and IA
Artificial and generative intelligence

Hospitality between human touch and IA

02/10/25 h 15:00 - 16:00

Between international chains and independent establishments, the hôtellerie world is now more competitive than ever.

 

If the receptionist is able to welcome with empathy, artificial intelligence can analyse huge amounts of data, profile and anticipate the individual needs of a heterogeneous clientele.

 

How to find that balance between human interaction and technology that can satisfy the guest?